Cenlar FSB phone numbers
Phone numbers and where to send a written request, each copied from Cenlar FSB's own website.
Ownership and transfers
- On February 11, 2026, Pennymac agreed to buy Cenlar's subservicing business. Pennymac's quarterly report calls it a pending purchase, expected to close in the second half of 2026, subject to regulatory approvals. Source: sec.gov, cenlar.com, checked Sep 30, 2026
- Cenlar services loans for banks, credit unions, mortgage companies and other financial institutions. Source: cenlar.com, checked Sep 30, 2026
These are the companies' dates, not a date for any single loan. Your mortgage statement shows who services your loan now.
Every number above is copied from Cenlar FSB's own site on the date shown. If one has changed, the number on your mortgage statement wins.
Behind on a Cenlar FSB mortgage? Tell me what's going on.
Answer a few quick questions and I'll connect you with someone who can help where you live. It's free.
It's free. I don't sell your information, and no one pays me for your request. I share your details only with the one attorney, agent or provider I connect you with. Privacy · Prefer to call? (888) 602-4161
Why there are no complaint numbers
The CFPB's database has fewer than 500 mortgage complaints filed under Cenlar FSB's own name. We build a complaint profile only for servicers with 500 or more. Some servicers work for other lenders, and a complaint about one of those loans can be filed under the lender's name instead.
Regulator actions
Orders, settlements and charges from state and federal regulators, each as the official source states it. Our list is curated, so it may not include every action.
Consent order: the OCC found Cenlar FSB's internal controls and risk management did not support the size and risk of its mortgage subservicing portfolio. The OCC ended the order on April 8, 2026.
Know Your Rights with Cenlar FSB
File a CFPB Complaint
If Cenlar FSB is mishandling your mortgage, file a complaint with the CFPB.
Send a Qualified Written Request
Under RESPA § 6, you can demand Cenlar FSB provide written answers about your account. Response deadline: generally 30 business days. Read how a qualified written request and a notice of error work.
Get Free Housing Counseling
A HUD-approved housing counselor can review Cenlar FSB's actions on your account, help you negotiate, and guide loss mitigation options — at no cost.
Find Legal Aid
If Cenlar FSB is violating federal servicing rules, a legal aid attorney may represent you for free. Document all communication.
Disclaimer: This information is provided for informational purposes only and should not be construed as legal or financial advice.
Frequently Asked Questions
What is Cenlar FSB's phone number?
Cenlar FSB customer service: 1-800-223-6527. Help if you're behind: 866-300-8154. Every number comes from Cenlar FSB's own website. If one has changed, the number on your mortgage statement wins.
Why does this page have no complaint numbers?
The CFPB's database has fewer than 500 mortgage complaints filed under Cenlar FSB's own name. We build a complaint profile only for servicers with 500 or more. Some servicers work for other lenders, and a complaint about one of those loans can be filed under the lender's name instead.
Related
Behind on a Cenlar FSB mortgage? Tell me what's going on.
Answer a few quick questions and I'll connect you with someone who can help where you live. It's free.
It's free. I don't sell your information, and no one pays me for your request. I share your details only with the one attorney, agent or provider I connect you with. Privacy · Prefer to call? (888) 602-4161
Ask a question about Cenlar FSB
Thanks. Your question comes straight to me, and I'll reply by email. If I answer it on this page, I'll leave your name off.