Customer service 1-844-478-2622 For questions about your account and payments. Source: ServiceMac, checked Sep 30, 2026
Help if you're behind Same number ServiceMac sends homeowners who are behind to its customer service line. Source: ServiceMac, checked Sep 30, 2026
Where to mail a qualified written request P.O. Box 100078, Duluth, GA 30096-9377 A qualified written request is a letter asking about your account or pointing out an error. For most of these letters, federal rules give the company 30 business days to answer. How it works. Source: ServiceMac, checked Sep 30, 2026

Every number above is copied from ServiceMac's own site on the date shown. If one has changed, the number on your mortgage statement wins.

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Why there are no complaint numbers

The CFPB's database has fewer than 500 mortgage complaints filed under ServiceMac's own name. We build a complaint profile only for servicers with 500 or more. Some servicers work for other lenders, and a complaint about one of those loans can be filed under the lender's name instead.

Legal History

We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for ServiceMac. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.

Know Your Rights with ServiceMac

File a CFPB Complaint

If ServiceMac is mishandling your mortgage, file a complaint with the CFPB.

Send a Qualified Written Request

Under RESPA § 6, you can demand ServiceMac provide written answers about your account. Response deadline: generally 30 business days. Read how a qualified written request and a notice of error work.

Get Free Housing Counseling

A HUD-approved housing counselor can review ServiceMac's actions on your account, help you negotiate, and guide loss mitigation options — at no cost.

Find Legal Aid

If ServiceMac is violating federal servicing rules, a legal aid attorney may represent you for free. Document all communication.

Disclaimer: This information is provided for informational purposes only and should not be construed as legal or financial advice.

Frequently Asked Questions

What is ServiceMac's phone number?

ServiceMac customer service: 1-844-478-2622. It's the same line if you're behind. Every number comes from ServiceMac's own website. If one has changed, the number on your mortgage statement wins.

Why does this page have no complaint numbers?

The CFPB's database has fewer than 500 mortgage complaints filed under ServiceMac's own name. We build a complaint profile only for servicers with 500 or more. Some servicers work for other lenders, and a complaint about one of those loans can be filed under the lender's name instead.

Related

Behind on a ServiceMac mortgage? Tell me what's going on.

Answer a few quick questions and I'll connect you with someone who can help where you live. It's free.

Step 1 of 4

Tell me about your situation

Select all that apply.

It's free. I don't sell your information, and no one pays me for your request. I share your details only with the one attorney, agent or provider I connect you with. Privacy · Prefer to call? (888) 602-4161

Ask a question about ServiceMac

General information, not legal advice.