Valon Mortgage (now Carrington) phone numbers
Phone numbers and where to send a written request, each copied from Carrington Mortgage Services' own website.
Ownership and transfers
- Valon Mortgage is now part of Carrington Mortgage Services: same loan, new name. Source: lending.servicedbycarrington.com, checked Sep 30, 2026
- Valon's old help article still says to apply online at valon.com/mortgage-assistance-application, but that address now shows a page-not-found error. The phone number in the same article, 855-716-1340, is the hardship line Carrington lists. Source: help.valon.com, lending.servicedbycarrington.com, checked Sep 30, 2026
Your mortgage statement shows who services your loan now.
Valon's website now sends homeowners to Carrington Mortgage Services' site. These are the numbers that site lists. Source, checked Sep 30, 2026
Every number above is copied from Carrington Mortgage Services' own site on the date shown. If one has changed, the number on your mortgage statement wins.
Behind on a Valon Mortgage loan? Tell me what's going on.
Answer a few quick questions and I'll connect you with someone who can help where you live. It's free.
It's free. I don't sell your information, and no one pays me for your request. I share your details only with the one attorney, agent or provider I connect you with. Privacy · Prefer to call? (888) 602-4161
Why there are no complaint numbers
The CFPB's database has fewer than 500 mortgage complaints filed under Valon Mortgage's own name. We build a complaint profile only for servicers with 500 or more. Some servicers work for other lenders, and a complaint about one of those loans can be filed under the lender's name instead.
Legal History
We list no enforcement actions, Department of Justice settlements, state attorney general actions or class actions for Valon Mortgage. That describes the cases we track, not a finding that none exist. Court dockets and your state attorney general's office are the places to check.
Know Your Rights with Valon Mortgage
File a CFPB Complaint
If Valon Mortgage is mishandling your mortgage, file a complaint with the CFPB.
Send a Qualified Written Request
Under RESPA § 6, you can demand Valon Mortgage provide written answers about your account. Response deadline: generally 30 business days. Read how a qualified written request and a notice of error work.
Get Free Housing Counseling
A HUD-approved housing counselor can review Valon Mortgage's actions on your account, help you negotiate, and guide loss mitigation options — at no cost.
Find Legal Aid
If Valon Mortgage is violating federal servicing rules, a legal aid attorney may represent you for free. Document all communication.
Disclaimer: This information is provided for informational purposes only and should not be construed as legal or financial advice.
Frequently Asked Questions
What is Valon Mortgage's phone number?
Valon Mortgage (now Carrington) customer service: 855-218-3690. Help if you're behind: 855-716-1340. Every number comes from Carrington Mortgage Services' own website. If one has changed, the number on your mortgage statement wins.
Why does this page have no complaint numbers?
The CFPB's database has fewer than 500 mortgage complaints filed under Valon Mortgage's own name. We build a complaint profile only for servicers with 500 or more. Some servicers work for other lenders, and a complaint about one of those loans can be filed under the lender's name instead.
Related
Behind on a Valon Mortgage loan? Tell me what's going on.
Answer a few quick questions and I'll connect you with someone who can help where you live. It's free.
It's free. I don't sell your information, and no one pays me for your request. I share your details only with the one attorney, agent or provider I connect you with. Privacy · Prefer to call? (888) 602-4161
Ask a question about Valon Mortgage
Thanks. Your question comes straight to me, and I'll reply by email. If I answer it on this page, I'll leave your name off.